Dear Valued Customers and Partners,
We hope this message finds you well. We thank you for your continued support and patronage of our products.
We have discovered a quality issue in our product “Mochikata-kun Yubix”, specifically in the ” Yubix “. We apologize for any inconvenience this may cause. Below, we provide details regarding the affected items.
【 Affected Products 】 The affected products are as follows
【 Details of the Issue 】
The affected product, Yubix, consists of two parts: an axis-side component and a receiving-side component, which are assembled through fitting. We have identified that the receiving-side component may crack at the fitting section.
Although the affected parts use a soft-grade polyethylene (PE), which presents a very low risk of injury to customers, we are committed to addressing this issue. There have been no reported injuries due to these cracks
Please check the products in your possession. If you notice any cracks, contact our toll-free number below or WEB Form.
【 Contact 】
Tombow Pencil Co., Ltd. Customer Service Office
Toll Free 0120-834198
hours 9:00~12:00 13:00~17:00
(excluding weekends and holidays)
